Services

PACEM Services

services-photoOur principal offering is overnight shelter each winter since 2004. Since March 2020, the community tasked us with bringing that shelter experience into year-round hotel shelter operations in addition to our “congregate” offerings. We also co-manage a housing program for seniors with the Alliance for Interfaith Ministries (AIM) called Secure Seniors, submit disability claims for eligible clients using the SOAR process, and engage in a wide array of other community partnerships.

Hotel/Motel Shelter
This operation has supported our community through the pandemic. It currently operates out of the renovated Red Carpet Inn. Individuals in the highest health risk categories related to COVID-19 are prioritized by Coordinated Entry for individual rooms. The shelter, referred to as “Premier Circle,” is staffed by PACEM to welcome these guests, provide daily care, and coordinate volunteers from around the community to support our most vulnerable neighbors.

The hotel/motel shelter operates on a 24/7, 365 basis much like our partner agency, The Salvation Army. We maintain a low-barrier model, which means we serve individuals regardless of substance use or criminal background. We can serve adult couples (partners or family pairs) at this site.

Congregate Shelter
This operation is our core mission. Community partners, especially faith communities, open their buildings to serve as temporary shelter space for neighbors in need. They provide a warm welcome, hot meal, and socialization for our guests. Staff provide safety, coordination, and case management.

PACEM’s congregate shelter typically opens around the last weekend in October and operates through mid-April, subject to changes in demand, weather, and other factors. Our congregate shelter season spans the time of year when the risk of freezing to death is real for those sleeping on the streets. Our shelter hosts as many as 45 men and 20 women each night at gender-segregated sites, assuming it is safe and healthy to do so.

Our Role as a Community Safety Net
We welcome all individuals regardless of faith, gender identity, sexuality, race, ethnicity, or other factors typically perceived as barriers. PACEM’s shelters are “Last Resort,” a place to go when a person is seeking shelter and has no other options. As a result, we are sometimes required to help individuals recognize that they have other choices. Below are some of the reasons why a guest may be referred elsewhere, encouraged to move forward, or assigned a limited length of stay:

  • they are eligible to stay at the Salvation Army and there are open beds;
  • they have family or friends they can stay with and we know of no reason that this is not a safe alternative;
  • they have voluntarily left another shelter within the last 30 days;
  • they have support resources such as a social worker in another community.

Coming to PACEM
Individuals in need of shelter should screen for eligibility through Coordinated Entry, managed by The Haven. It begins with a voicemail to 434-207-2328.

More than just shelter: PACEM helps homeless people move from street to home

PACEM can help you move back into the community and out of our shelters. Our Case Manager/Advocate will work with you, meeting with you one-on-one at least every 14 days. Our goal is to help you along the path from Street to Home. Homes can include private, market rate rental apartments, moving back in with family and friends, public housing, nursing homes, and assisted living. In addition to assisting with stable housing, we help guests get into  a more structured  shelter with work and/or sobriety requirements and guide them as they reconnect with their family support network.

Other Help Available in Greater Charlottesville

The Haven Day Shelter provides showers, breakfast, and laundry facilities from 7am-12pm/1-5pm Monday-Sunday. The Haven also manages our community’s Rapid Rehousing and Prevention Assistance.


Region Ten works to provide mental health, intellectual disability and substance use services in the City of Charlottesville and the counties of Albemarle, Fluvanna, Greene, Louisa and Nelson.


The Crossings is a mixed-income community in which 30 of the 60 studio apartments are designated for permanent supportive housing community for formerly homeless individuals and the other 30 are for those whose incomes are 50% or less of the area median income.


Central Virginia Health Services is a non-profit community health center with Federally Qualified Health Center (FQHC) status. CVHS started in 1970 as a community based and patient-directed organization focused on providing care to people with limited access to the health services they need.


On Our Own provides peer to peer support providing mutual support, self-help, advocacy, education, information and referral services for individuals who acknowledge having significant problems in their lives due to mental illness and who are seeking to take responsibility for their own growth and recovery while supporting each other.


The City of Charlottesville Downtown Job Center, located in the Lower Level of the Jefferson Madison Regional Library, is a resource for employment services, offering assistance with job searches or resume writing.


Partner for Mental Health provides connections, education, and advocacy for individuals, family members, clinicians, and other stakeholders to promote mental health and support recovery.


The Virginia Employment Commission (VEC) offers career assistance for job seekers, employment services for veterans, as well as unemployment benefits and other programs designed to assist with employment.


The Jefferson Area Board for the Ageing (JABA) offers senior housing and aging services, health, geriatric and Alzheimers care for seniors and their families in Charlottesville, and the outlying counties.