Case Management

Shelter to Home

PACEM can help you move back into the community and out of our shelters. A Case Manager/Advocate will work with you, meeting with you one-on-one at least every 14 days. Our goal is to help you along the path from Street to Home. With our help, a total of 50 individuals moved into a stable home during the 2019-2020 shelter season. These homes include private, market rate rental apartments, moving back in with family and friends, public housing, nursing homes, and assisted living. In addition to those who found stable housing, we helped guests get into  a more structured shelter with work and/or sobriety requirements and guided guests as they reconnected with their family support network.

Women Experiencing Homelessness

PACEM has served women facing homelessness since 2004. In recent years we have seen an increase in the numbers of women in need of shelter. Concurrently, the severity of their physical and mental health issues has increased.

In 2019 PACEM received funding to support a new full-time case manager through the generosity of the group Women United in Philanthropy.

Therapeutic programming, crisis management, and housing counseling tailored to the unique needs of women experiencing homelessness proved critical to our shelter operations. In the process of her work, Heather Kellams ensured that HALF of our female-identifying guests exited to stable housing options in the 2019-2020 season.

Seniors Experiencing Homelessness

Homelessness hits hard: research shows that a 50-year-old individual experiencing homelessness is the geriatric equivalent of a 70-year-old who is housed. And, unfortunately, our homeless population is aging.

Income Development

We recognize that not every senior coming into our shelter is ready for a one-time support. To that end, PACEM employs at least one SOAR-certified staff member to assist individuals in the disability application process; learn more here. Our full team of case managers also refer guests to longer-term housing subsidies and programs.

Other Help Available in Greater Charlottesville

Homeless? Call the Homeless Information Line, 434-207-2328.

Facing eviction or loss of housing but not yet on the streets? Call based on your current residence:

For additional community resources, check out the latest Street Sheet (March 2024: English PDF; Spanish PDF from Jan 2024), updated quarterly by our student partners at UVA.

Region Ten CSB
434-972-1800
mental health, addiction services		The Haven at First and Market
434-973-1234
day resource center		On Our Own
434-979-2440
peer support, recovery services
Offender Aid and Restoration
434-296-2441
re-entry services		Home to Hope
434-970-3601
re-entry peer support		Network 2 Work
434-961-5255
job placement and training
Central Virginia Health Services
434-227-5624
healthcare services		The Women’s Initiative
434-872-0047
women’s mental health services		Virginia Employment Commission
434-282-2594
income development

Outside of Charlottesville? Find Help Where You Are!

PACEM serves our neighbors local to the City of Charlottesville and counties of Albemarle, Fluvanna, Louisa, Nelson, and Greene. If you’re not our local neighbor, here’s where to find help:

  • Waynesboro/Augusta: WARM (winter shelter November-March, and other programs)
  • Staunton: Valley Mission (programmatic/year-round shelter)
  • Culpeper/Orange/Madison: CHASS (year-round shelter), Culpeper Winter Heat Shelter
  • Harrisonburg/Rockingham: Open Doors (winter shelter November-March, and other programs)
  • Lynchburg/Amherst/Appomattox/Bedford/Campbell: CHIA (homeless hotline)
  • Richmond/Goochland/Henrico/Chesterfield: Homeless Connection Line (homeless hotline)